Our performance framework is the foundation for measuring our performance and guides improvement.
Our organisational effectiveness model builds on our levers for reform, including enablers, actions, impacts and outcomes. It is based on a literature review undertaken in 2014.
The framework is supported by:
- an annual stakeholder survey
- regular evaluation of specific activities or initiatives.
In 2016, as part of the independent review of the Commission’s performance, the Queensland Public Service Commission recommended we evaluate the drivers of successful reform arising from our Social Housing Ordinary Report. In 2017, we engaged KPMG to undertake this evaluation.
In the final report Key Drivers for Policy and Practice Change in Social Housing, KPMG identified three key drivers of reform:
- robust, quality evidence
- genuine collaboration
- the independent role of the Commission.
The findings set a positive foundation for our future work to influence policy and practice across a variety of issues and drive real, meaningful change that makes a difference to people.