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Service user experience

We are researching service user experiences of people with lived experience of mental health difficulties in North West, Central West and South West Queensland.

We have engaged the Institute of Social Science Research, University of Queensland to undertake the research into service user experiences.

The research will be conducted during 2017-18 and aims to identify:

  • Key factors or elements that support service users to take up referrals between services
  • Key factors or elements that act as barriers to service users taking up referrals
  • What individuals want with a focus on meeting their needs holistically
  • What integration and referral processes mean to them.

In depth interviews will be conducted with individuals with a lived experience in the three regions, as well as a literature review and a policy analysis.

The project follows work completed in 2014-16 which examined Service integration and referral from the service provider’s perspective in the same three regions.

In that research, service providers identified the ability or reluctance of a person being referred to take up a referral, as a leading barrier to service integration.