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The Virtue of Complaint

22 Feb 2016

Sometimes consumers and clients, their families and supporters find the treatment or support services they receive may not be to the standard they expect.

Feedback is an important mechanism for mental health and drug services to ensure the services and treatments they provide are of the highest quality. Services can use feedback provided by consumers and clients, their families and supporters as a means to measure their performance and improve.

Whether you are a service user, family or support person or represent a service provider or agency who handles complaints, join us to discuss the virtue of complaint, demystify Queensland’s complaint system and explore how existing mechanisms to make a complaint can be made more accessible for Queensland consumers and clients, families and carers.

Guest speaker Lynne Coulson Barr

Lynne Coulson Barr is Victoria’s first Mental Health Complaints Commissioner (MHCC).

Established in 2014, the MHCC is an independent voice working for positive change in Victoria’s mental health system. The role of the MHCC is to:

  • Assist people to speak up about their concerns.
  • Listen and work to resolve complaints about Victorian public mental health services.
  • Support Victorian public mental health services to develop effective responses to the concerns and complaints of people accessing their services.
  • Use what is learnt from complaints to assist mental health services make positive changes.

Ms Coulson Barr will speak about her role as the MHCC and lessons learnt since establishment.

Panel discussion

A panel of experts will take questions from the audience relating to feedback and complaint mechanisms in Queensland.

Panel members include:

  • Leon Atkinson-MacEwen, Health Ombudsman
  • John Allan, Chief Psychiatrist
  • Neroli Holmes, Anti-Discrimination Commission Queensland
  • Tony McCarthy, Queensland Advocacy Incorporated
  • Sharon Stocker, Consumer Representative

Join us

What                     The Virtue of Complaint

When                   Monday 21 March 2016

Where                   State Library of Queensland, Stanley Place, South Brisbane